SERVICES

“Empowering Victims and Restoring Hope for a Brighter Tomorrow”

COVID-19 Resources

Cochrane and Area Victim Services are always committed to providing crisis response, support, information and referral services to individuals, families and communities. We are especially dedicated through these unprecedented times.

Please reach us at:

Office: 403-851-8055

Executive Director – Lauren: 403-826-6881

Indigenous Outreach/Program Coordinator – Daphne : 403-333-3498

Client Support Coordinator – Tamara: 587-586-3657

Court Coordinator – Leanne: 587-888-7374

info@cochranevictimservices.ca

During these uncertain times, it is easy to feel overwhelmed, stressed, hopeless, lonely, anxious, uninformed and sad. The following resources offer excellent tools to help combat these feelings and offer support through COVID-19. Additionally, they provide information on how different services are operating to support victims of crime during this pandemic.


General

Distress Centre

403-266-4357

– Offers 24/7 crisis response via phone

– Offers information/websites about COVID-19 concerns

– Accepting short-term intakes online or over phone

https://www.alberta.ca/index.aspx

Alberta Supports

– Offers a variety of supports for Albertans

– Offers information on COVID-19 health/economic/education concerns and learning from home (k-12) strategies etc.

Calgary Resource Hotline

211

– Offers resource referral services

Text 4 Hope

Text COVID19Hope to 393939

– Send daily texts messages on how to focus on healthy thinking or suggested actions to help them manage their mood

Hope for Wellness Help Line

https://www.sac-isc.gc.ca/eng/1576089519527/1576089566478

1-855-242-3310

– Offers immediate help to all Indigenous peoples across Canada

– 24/7 counselling and crisis intervention

– Upon request, telephone counselling is also available in Cree, Ojibway and Inuktitut


Counselling Services

Cochrane

Cochrane Additions & Mental Health

1-877-652-4700 Press 3

– Offers counselling, therapy and referrals

– Everything is done over the phone or email

–  NO FACE-TO-FACE sessions available

– May be waitlisted

Westbrook Counselling

403-932-7580

– Offers counselling through clinic secure video, over the phone

– Scaled pricing

Turning-Point Morley

403-881-2877

– Offers in person counselling Monday through Friday 9:00 am through 4:00 pm.

– Offers 7 days a week over the phone counselling between the hours of 9:00 am to 9:00 pm.

Calgary

Calgary Counselling

403-691-5991 (emergency only) otherwise visit

https://calgarycounselling.com/

–     Offers counselling over the phone or online

Eastside Family Centre (children)

403-299-9696

https://www.woodshomes.ca/

– Offers counselling by appointment over the phone or email

– Go to website and send intake form to ecounselling@woodshomes.ca

Carya

403-269-9888

– Counselling via phone

– Still processing intakes

– Triaging and wait listing client

– More targeted to long-term counselling

– Due to COVID-19, they will offer a one time crisis counselling session

Jewish Family Services

403-287-3510

Serving existing clients only

– Offers over the phone/email counselling

– Offers food bank referrals

South Calgary Health Centre

403-943-1500 – Intake & Access Mental Health

403-943-9374 – Clinic

– Still processing and receiving referrals

– Individual cases are triaged and contacted over the phone

National Suicide Prevention Lifeline

1-800-273-8255

https://suicidepreventionlifeline.org/

– Provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals


Family Violence

Patty Fisher Outreach Big Hill Haven

403-796-6564

www.bighillhaven.com

– Live chat line Monday, Wednesday, Friday on website

– Offers support and referrals

Family Violence Info Line

403-310-1818

– Offers referrals

Family Violence Help Line

403-234-7233

– Operates 24/7

Cochrane Humane Society Pet Safe Program

403-932-2072

– Closed to public

– Reach out to intake department and they will schedule how to get animal in

Calgary Legal Guidance

403-234-9266

– Closed to public

– Can leave a voice message for a callback

Law Society Calgary

403-228-1722

Family Law Prep

403-297-6981


Shelters

Calgary Women’s Emergency Shelter

403-234-7233

– Still accepting clients to both shelter and counselling services

– Community counselling is available via phone

– 24/7 service

Sheriff King Home

403-266-0707

– Still accepting clients in shelter

– Domestic violence outreach is still operating via phone

– Anything involving kids has been closed (gym, kid links, child centers etc.)

Eagles Nest Stoney Family Shelter

403-881-2000

Awo Taan Healing Lodge

403-531-1976

– Still offering services in house

– Safety plans via phone

– Asking COVID-19 questions before offering space to client

– Outreach services are available via phone

– Food bank hamper referrals

Kerby Rotary Shelter

403-705-3250

– Offers emergency shelter for geriatric community

– Clients are on basic lockdown

– Elder abuse resource line (403-705-3250) will remain open


Sexual Assault

Calgary Communities Against Sexual Abuse (CCASA)

1-877-237-5888/ 403-237-5888

– Offer support and information line 9am-9pm

– No face-to-face work with clients

– CSERT (emergency response team out of hospital) still up and running

–  NO INTAKES until COVID-19 is over

Child and Area Advocacy Centre Therapy Intake Line

1-403-428-5320

–  Phone to do intake and then possibly waitlisted

Calgary and Area Child Advocacy Centre Victim Support

403-428-5413

– Same as above

Association of Alberta Sexual Assault Services

1-866-403-8000

https://aasas.ca/get-help/

– No face-to-face contact and all intakes are on hold

– Support line (text or call) is still available


Identity Theft

Equifax Canada Inc.

1-800-465-7166 After making language selection, say “fraud” or press 3

– Call if you believe you have been a victim of identity theft

TransUnion of Canada Inc.

1-800-663-9980

– Call if you believe you have been a victim of identity theft

Service Canada

1-800-206-7218 then press option 3

– Call if your SIN has been lost or stolen

Canadian Anti-Fraud Centre

1-888-495-8501

– Call of you have been a victim of theft/fraud


Sudden Death

Calgary Homicide Support Group

facilitator@calgaryhss.ca (Dr. Scott McLean)

– March & April group sessions are cancelled

Medical Examiners Office

403-297-8123

– Offering all services (updates on autopsy and funeral arrangements)

Sage Centre Calgary

403-263-4525

https://www.hospicecalgary.ca/

– Counselling/grief support for children and teens to existing clients

– Hospice is still functioning and volunteers have been restricted

– Offering text chat (as of last week due to COVID-19)

Canada Crisis Services – Suicide Prevention and Support

https://www.crisisservicescanada.ca/en/

1-833-456-4566, 416-915-4566 or text 45645

– Offers information about suicide and how to support a loved one who is suicidal

– Offers grief counselling if a loved one dies by suicide

Trauma Scene Bio Services Inc.

780-416-8464/ 1-866-416-8464

– Still operating

– Offering COVID-19 cleaning but charging by hour not square foot

Grief Share

403-932-6100/ 1-800-39tel: 1-800-395-57555-5755

https://www.griefshare.org

Alberta Health Services – Grief Support Program

403-955-8011

https://www.albertahealthservices.ca/findhealth/Service.aspx?id=1026229&serviceAtFacilityID=1087133#contentStart

– Self referrals

– Counselling on the phone

–  May be waitlisted


Youth

Safe – Coach Cochrane

403-851-2283

Woods Homes Community Outreach Program

403-299-9699/ 1-800-563-6106


Financial

Alberta Works

1-877-644-9992

https://www.alberta.ca/income-support.aspx

– Offers income support and 24 hour emergency income support (1-866-644-5135)

Government of Canada

https://www.canada.ca/en/services/benefits/ei.html

– Offers information on employment insurance, benefits and leave

Government of Canada

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/canadas-reponse.html?topic=tilelink#economic

– Offers information on how the government is prepared to provide economic and financial support to Canadians during COVID-19 pandemiic


Cochrane Family and Community Support Services

403-851-2250

– Town of Cochrane core services are still being delivered in Cochrane while Town facilities are closed to the public to protect staff and the community

– Clients are being supported over the phone or by email

– Leave a detailed message

The following link also has health, financial, food, transportation, COVID-19 and community information and resources:

https://www.cochrane.ca/160/Family-Community-Support-Services