Deprecated: Function create_function() is deprecated in /var/www/wp-content/plugins/LayerSlider/wp/widgets.php on line 4

Deprecated: Function create_function() is deprecated in /var/www/wp-content/plugins/revslider/includes/framework/functions-wordpress.class.php on line 258

Warning: Creating default object from empty value in /var/www/wp-content/plugins/themeple-framework/admin/inc/class.redux_filesystem.php on line 29
COVID-19 Resources – Cochrane and Area Victim Services


“Empowering Victims and Restoring Hope for a Brighter Tomorrow”

COVID-19 Resources

Cochrane and Area Victim Services are always committed to providing crisis response, support, information and referral services to individuals, families and communities. We are especially dedicated through these unprecedented times.

Please reach us at:

Office: 403-851-8055

Executive Director – Lauren: 403-826-6881

Indigenous Outreach/Program Coordinator – Daphne : 403-333-3498

Client Support Coordinator – Tamara: 587-586-3657

Court Coordinator – Leanne: 587-888-7374

During these uncertain times, it is easy to feel overwhelmed, stressed, hopeless, lonely, anxious, uninformed and sad. The following resources offer excellent tools to help combat these feelings and offer support through COVID-19. Additionally, they provide information on how different services are operating to support victims of crime during this pandemic.


Distress Centre


– Offers 24/7 crisis response via phone

– Offers information/websites about COVID-19 concerns

– Accepting short-term intakes online or over phone

Alberta Supports

– Offers a variety of supports for Albertans

– Offers information on COVID-19 health/economic/education concerns and learning from home (k-12) strategies etc.

Calgary Resource Hotline


– Offers resource referral services

Text 4 Hope

Text COVID19Hope to 393939

– Send daily texts messages on how to focus on healthy thinking or suggested actions to help them manage their mood

Hope for Wellness Help Line


– Offers immediate help to all Indigenous peoples across Canada

– 24/7 counselling and crisis intervention

– Upon request, telephone counselling is also available in Cree, Ojibway and Inuktitut

Counselling Services


Cochrane Additions & Mental Health

1-877-652-4700 Press 3

– Offers counselling, therapy and referrals

– Everything is done over the phone or email

–  NO FACE-TO-FACE sessions available

– May be waitlisted

Westbrook Counselling


– Offers counselling through clinic secure video, over the phone

– Scaled pricing

Turning-Point Morley


– Offers in person counselling Monday through Friday 9:00 am through 4:00 pm.

– Offers 7 days a week over the phone counselling between the hours of 9:00 am to 9:00 pm.


Calgary Counselling

403-691-5991 (emergency only) otherwise visit

–     Offers counselling over the phone or online

Eastside Family Centre (children)


– Offers counselling by appointment over the phone or email

– Go to website and send intake form to



– Counselling via phone

– Still processing intakes

– Triaging and wait listing client

– More targeted to long-term counselling

– Due to COVID-19, they will offer a one time crisis counselling session

Jewish Family Services


Serving existing clients only

– Offers over the phone/email counselling

– Offers food bank referrals

South Calgary Health Centre

403-943-1500 – Intake & Access Mental Health

403-943-9374 – Clinic

– Still processing and receiving referrals

– Individual cases are triaged and contacted over the phone

National Suicide Prevention Lifeline


– Provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals

Family Violence

Patty Fisher Outreach Big Hill Haven


– Live chat line Monday, Wednesday, Friday on website

– Offers support and referrals

Family Violence Info Line


– Offers referrals

Family Violence Help Line


– Operates 24/7

Cochrane Humane Society Pet Safe Program


– Closed to public

– Reach out to intake department and they will schedule how to get animal in

Calgary Legal Guidance


– Closed to public

– Can leave a voice message for a callback

Law Society Calgary


Family Law Prep



Calgary Women’s Emergency Shelter


– Still accepting clients to both shelter and counselling services

– Community counselling is available via phone

– 24/7 service

Sheriff King Home


– Still accepting clients in shelter

– Domestic violence outreach is still operating via phone

– Anything involving kids has been closed (gym, kid links, child centers etc.)

Eagles Nest Stoney Family Shelter


Awo Taan Healing Lodge


– Still offering services in house

– Safety plans via phone

– Asking COVID-19 questions before offering space to client

– Outreach services are available via phone

– Food bank hamper referrals

Kerby Rotary Shelter


– Offers emergency shelter for geriatric community

– Clients are on basic lockdown

– Elder abuse resource line (403-705-3250) will remain open

Sexual Assault

Calgary Communities Against Sexual Abuse (CCASA)

1-877-237-5888/ 403-237-5888

– Offer support and information line 9am-9pm

– No face-to-face work with clients

– CSERT (emergency response team out of hospital) still up and running

–  NO INTAKES until COVID-19 is over

Child and Area Advocacy Centre Therapy Intake Line


–  Phone to do intake and then possibly waitlisted

Calgary and Area Child Advocacy Centre Victim Support


– Same as above

Association of Alberta Sexual Assault Services


– No face-to-face contact and all intakes are on hold

– Support line (text or call) is still available

Identity Theft

Equifax Canada Inc.

1-800-465-7166 After making language selection, say “fraud” or press 3

– Call if you believe you have been a victim of identity theft

TransUnion of Canada Inc.


– Call if you believe you have been a victim of identity theft

Service Canada

1-800-206-7218 then press option 3

– Call if your SIN has been lost or stolen

Canadian Anti-Fraud Centre


– Call of you have been a victim of theft/fraud

Sudden Death

Calgary Homicide Support Group (Dr. Scott McLean)

– March & April group sessions are cancelled

Medical Examiners Office


– Offering all services (updates on autopsy and funeral arrangements)

Sage Centre Calgary


– Counselling/grief support for children and teens to existing clients

– Hospice is still functioning and volunteers have been restricted

– Offering text chat (as of last week due to COVID-19)

Canada Crisis Services – Suicide Prevention and Support

1-833-456-4566, 416-915-4566 or text 45645

– Offers information about suicide and how to support a loved one who is suicidal

– Offers grief counselling if a loved one dies by suicide

Trauma Scene Bio Services Inc.

780-416-8464/ 1-866-416-8464

– Still operating

– Offering COVID-19 cleaning but charging by hour not square foot

Grief Share

403-932-6100/ 1-800-39tel: 1-800-395-57555-5755

Alberta Health Services – Grief Support Program


– Self referrals

– Counselling on the phone

–  May be waitlisted


Safe – Coach Cochrane


Woods Homes Community Outreach Program

403-299-9699/ 1-800-563-6106


Alberta Works


– Offers income support and 24 hour emergency income support (1-866-644-5135)

Government of Canada

– Offers information on employment insurance, benefits and leave

Government of Canada

– Offers information on how the government is prepared to provide economic and financial support to Canadians during COVID-19 pandemiic

Cochrane Family and Community Support Services


– Town of Cochrane core services are still being delivered in Cochrane while Town facilities are closed to the public to protect staff and the community

– Clients are being supported over the phone or by email

– Leave a detailed message

The following link also has health, financial, food, transportation, COVID-19 and community information and resources: