SERVICES
“Empowering Victims and Restoring Hope for a Brighter Tomorrow”
COVID-19 Resources
Cochrane and Area Victim Services are always committed to providing crisis response, support, information and referral services to individuals, families and communities. We are especially dedicated through these unprecedented times.
Please reach us at:
Office: 403-851-8055
Executive Director – Lauren: 403-826-6881
Indigenous Outreach/Program Coordinator – Daphne : 403-333-3498
Client Support Coordinator – Tamara: 587-586-3657
Court Coordinator – Leanne: 587-888-7374
info@cochranevictimservices.ca
During these uncertain times, it is easy to feel overwhelmed, stressed, hopeless, lonely, anxious, uninformed and sad. The following resources offer excellent tools to help combat these feelings and offer support through COVID-19. Additionally, they provide information on how different services are operating to support victims of crime during this pandemic.
General
Distress Centre
– Offers 24/7 crisis response via phone
– Offers information/websites about COVID-19 concerns
– Accepting short-term intakes online or over phone
https://www.alberta.ca/index.aspx
Alberta Supports
– Offers a variety of supports for Albertans
– Offers information on COVID-19 health/economic/education concerns and learning from home (k-12) strategies etc.
Calgary Resource Hotline
– Offers resource referral services
Text 4 Hope
Text COVID19Hope to 393939
– Send daily texts messages on how to focus on healthy thinking or suggested actions to help them manage their mood
Hope for Wellness Help Line
https://www.sac-isc.gc.ca/eng/1576089519527/1576089566478
1-855-242-3310
– Offers immediate help to all Indigenous peoples across Canada
– 24/7 counselling and crisis intervention
– Upon request, telephone counselling is also available in Cree, Ojibway and Inuktitut
Counselling Services
Cochrane
Cochrane Additions & Mental Health
1-877-652-4700 Press 3
– Offers counselling, therapy and referrals
– Everything is done over the phone or email
– NO FACE-TO-FACE sessions available
– May be waitlisted
Westbrook Counselling
– Offers counselling through clinic secure video, over the phone
– Scaled pricing
Turning-Point Morley
– Offers in person counselling Monday through Friday 9:00 am through 4:00 pm.
– Offers 7 days a week over the phone counselling between the hours of 9:00 am to 9:00 pm.
Calgary
Calgary Counselling
403-691-5991 (emergency only) otherwise visit
https://calgarycounselling.com/
– Offers counselling over the phone or online
Eastside Family Centre (children)
– Offers counselling by appointment over the phone or email
– Go to website and send intake form to ecounselling@woodshomes.ca
Carya
– Counselling via phone
– Still processing intakes
– Triaging and wait listing client
– More targeted to long-term counselling
– Due to COVID-19, they will offer a one time crisis counselling session
Jewish Family Services
– Serving existing clients only
– Offers over the phone/email counselling
– Offers food bank referrals
South Calgary Health Centre
403-943-1500 – Intake & Access Mental Health
403-943-9374 – Clinic
– Still processing and receiving referrals
– Individual cases are triaged and contacted over the phone
National Suicide Prevention Lifeline
https://suicidepreventionlifeline.org/
– Provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals
Family Violence
Patty Fisher Outreach Big Hill Haven
– Live chat line Monday, Wednesday, Friday on website
– Offers support and referrals
Family Violence Info Line
– Offers referrals
Family Violence Help Line
– Operates 24/7
Cochrane Humane Society Pet Safe Program
– Closed to public
– Reach out to intake department and they will schedule how to get animal in
Calgary Legal Guidance
– Closed to public
– Can leave a voice message for a callback
Law Society Calgary
Family Law Prep
Shelters
Calgary Women’s Emergency Shelter
– Still accepting clients to both shelter and counselling services
– Community counselling is available via phone
– 24/7 service
Sheriff King Home
– Still accepting clients in shelter
– Domestic violence outreach is still operating via phone
– Anything involving kids has been closed (gym, kid links, child centers etc.)
Eagles Nest Stoney Family Shelter
Awo Taan Healing Lodge
– Still offering services in house
– Safety plans via phone
– Asking COVID-19 questions before offering space to client
– Outreach services are available via phone
– Food bank hamper referrals
Kerby Rotary Shelter
– Offers emergency shelter for geriatric community
– Clients are on basic lockdown
– Elder abuse resource line (403-705-3250) will remain open
Sexual Assault
Calgary Communities Against Sexual Abuse (CCASA)
– Offer support and information line 9am-9pm
– No face-to-face work with clients
– CSERT (emergency response team out of hospital) still up and running
– NO INTAKES until COVID-19 is over
Child and Area Advocacy Centre Therapy Intake Line
– Phone to do intake and then possibly waitlisted
Calgary and Area Child Advocacy Centre Victim Support
– Same as above
Association of Alberta Sexual Assault Services
– No face-to-face contact and all intakes are on hold
– Support line (text or call) is still available
Identity Theft
Equifax Canada Inc.
1-800-465-7166 After making language selection, say “fraud” or press 3
– Call if you believe you have been a victim of identity theft
TransUnion of Canada Inc.
– Call if you believe you have been a victim of identity theft
Service Canada
1-800-206-7218 then press option 3
– Call if your SIN has been lost or stolen
Canadian Anti-Fraud Centre
– Call of you have been a victim of theft/fraud
Sudden Death
Calgary Homicide Support Group
facilitator@calgaryhss.ca (Dr. Scott McLean)
– March & April group sessions are cancelled
Medical Examiners Office
– Offering all services (updates on autopsy and funeral arrangements)
Sage Centre Calgary
https://www.hospicecalgary.ca/
– Counselling/grief support for children and teens to existing clients
– Hospice is still functioning and volunteers have been restricted
– Offering text chat (as of last week due to COVID-19)
Canada Crisis Services – Suicide Prevention and Support
https://www.crisisservicescanada.ca/en/
1-833-456-4566, 416-915-4566 or text 45645
– Offers information about suicide and how to support a loved one who is suicidal
– Offers grief counselling if a loved one dies by suicide
Trauma Scene Bio Services Inc.
– Still operating
– Offering COVID-19 cleaning but charging by hour not square foot
Grief Share
403-932-6100/ 1-800-39tel: 1-800-395-57555-5755
Alberta Health Services – Grief Support Program
– Self referrals
– Counselling on the phone
– May be waitlisted
Youth
Safe – Coach Cochrane
Woods Homes Community Outreach Program
Financial
Alberta Works
https://www.alberta.ca/income-support.aspx
– Offers income support and 24 hour emergency income support (1-866-644-5135)
Government of Canada
https://www.canada.ca/en/services/benefits/ei.html
– Offers information on employment insurance, benefits and leave
Government of Canada
– Offers information on how the government is prepared to provide economic and financial support to Canadians during COVID-19 pandemiic
Cochrane Family and Community Support Services
– Town of Cochrane core services are still being delivered in Cochrane while Town facilities are closed to the public to protect staff and the community
– Clients are being supported over the phone or by email
– Leave a detailed message
The following link also has health, financial, food, transportation, COVID-19 and community information and resources:
https://www.cochrane.ca/160/Family-Community-Support-Services